WebsitesAI AutomationReal estate
From six hours to two minutes.
Listings scattered across portals, and leads landing in an inbox nobody owned.
ClientNorthpeak Realty
IndustryReal estate
RegionUnited Kingdom
Timeline5 weeks
Northpeak Realty cut average lead response time from six hours to two minutes by consolidating portal enquiries into one system with automated scoring, routing and escalation, tripling booked viewings.
2 minaverage lead response
3×more viewings booked
0leads lost to the inbox
The problem
Enquiries arrived from four portals into a shared inbox. Whoever noticed first replied — often hours later, sometimes not at all.
What we did
- A listings site syncing from every portal into one source of truth
- Automated capture, scoring and routing to the right agent by area and availability
- Instant acknowledgement to the enquirer with viewing times
- Escalation if an agent has not responded within fifteen minutes
The results
Average response fell from six hours to two minutes, and viewings tripled. Nothing about the team changed — only who was expected to remember.
Frequently asked questions
Why does lead response time matter so much?
In most service industries the business that replies first wins the majority of enquiries. Speed of response usually beats quality of pitch.
(Feedback)
In the client's words.
Every other agency quoted a redesign. DeveloperSpace told us the site was fine and the problem was our lead routing. They fixed the actual thing.2 min lead response
(Free 30-minute audit)Want results
Want results
like these?
We’ll map your processes and tell you what to fix first.
Book a free audit