Meridian Clinic got back two days a week.
A private clinic booking every appointment by phone and collecting patient history on paper.
Meridian Clinic replaced phone bookings and paper intake forms with a booking website and automated patient intake, saving about 18 hours of admin work each week, cutting no-shows by 34%, and moving 41% of bookings outside opening hours.
The problem
Meridian's two receptionists spent most of the day on the phone. Every appointment went through a human, and patient history was collected on a clipboard then re-typed that evening.
What we did
We scoped the smallest thing that would remove the most hours: booking and intake, not the full website redesign originally requested.
- A mobile-first booking page with real availability per practitioner
- Intake forms sent on booking, validated and written straight into the practice system
- Automated SMS and email reminders at 48 hours and 2 hours
- PDPA-compliant consent capture and retention built in from the first commit
The results
Measured over three months against the same period the previous year. The surprise was that four in ten bookings now happen while the clinic is closed.
Handover
Repository, database, automation workflows and hosting were transferred to Meridian's own accounts in week six.
Frequently asked questions
How do you automate patient intake in a clinic?
Replace paper forms with a digital form sent automatically when the appointment is booked. Answers are validated, written straight into the practice management system, and flagged for a clinician only when something needs review.
How much does a clinic booking system cost?
A booking website with payments, reminders and intake forms typically costs $4,000–$12,000 to build. This project was delivered in six weeks.
In the client's words.
They automated our patient intake in six weeks and handed us the whole thing. We got back two full days a week — and we're not locked into anyone.18 hrs saved / week
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