Onboarding without a human reading every application.
A fintech that needed to onboard customers without a person reviewing every submission.
Aura AI replaced manual application review with an AI-powered intake portal that extracts, validates and scores submissions automatically, processing applications 4× faster with 92% auto-decisioned and only genuine edge cases escalated to a human.
The problem
Every application was read manually. Volume was growing faster than the team could hire, and response times were slipping past the point where applicants went elsewhere.
What we did
A customer-facing intake portal with an AI layer that extracts, validates and scores each application, escalating only genuine edge cases to a human reviewer.
- Conversational intake that adapts questions to the applicant
- Document extraction and validation
- Risk scoring with a clear audit trail for every decision
- Human review queue for the 8% that need judgement
The results
Applications are processed four times faster, and the team now spends its time on the cases that actually need a person.
Frequently asked questions
Can AI make decisions in a regulated industry?
It can prepare and score them with a full audit trail, while genuine edge cases escalate to a human reviewer. We design for explainability so every decision can be justified.
Want results
like these?
We’ll map your processes and tell you what to fix first.
Book a free audit